California Service Center 1-800-789-4661
Find the right representative for your inquiry
Locate your local sales representative
Out-of-state brokers contact Michael Iniguez at 916-208–3462 or Michael.S.Iniguez@kp.org.
Employer & Broker Services (EBS)
The Employer & Broker Services (EBS) team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email: ca.kp.ebs@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. PT
California Service Center 1-800-789-4661
For membership and billing questions or information, where to submit enrollment and termination forms, and other non-medical concerns
Employer & Broker Services (EBS)
The Employer & Broker Services (EBS) team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email: ca.kp.ebs@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. PT
For groups of 100 employees or less
For online self-service transactions call 1-866-752-4737
(Monday through Friday, 8 a.m. to 5 p.m.) or email csu.ca@kp.org
For assistance with new sales , connect with your local representative
For groups of 100 employees or less
For online self-service transactions call 1-866-752-4737 (Monday through Friday, 8 a.m. to 5 p.m.) or email csu.ca@kp.org
Get a quote and learn about applying for coverage
For groups of 101 employees or more
1-866-752-4737 (toll free), option 3
(Monday through Friday, 8 a.m. to 5 p.m. PT)
For groups of 101 employees or more
Our Client Services Unit is here to assist you with questions and requests related to your Kaiser Permanente account.
To speak to a representative, call us toll free at: 1-800-731-4661
Hours: Monday through Friday anytime between 8:30 a.m. to 5 p.m. (PST)
You may also contact the Client Services Unit via email
at: csu.ca@kp.org Or Fax: 1-800-369-8010
For business questions related to KPIF operations, administrative questions regarding applicant and member status, broker compensation, and sales, contact the KPIF Broker National Line at 1-844-394-3978 or by email at KPIF@kp.org
For technical questions related to web support, portal access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 8am-5pm PT) or by email at csc-sd-cas-web-support@kp.org.
